Return Policy
Return Policy – Cloud Brand
We prioritize customer satisfaction and product quality.
Eligibility for Returns
- Returns are accepted within 7 days of delivery.
- Products must be unused, unopened, and in original packaging.
Non-Returnable Items
- Opened or used hemp products
- Clearance or discounted items
- Perishable or consumable goods
Return Process
- Contact our support team with your order details.
- Once approved, you will receive return instructions.
- After inspection, eligible refunds will be processed.
Refunds
- Refunds (if approved) will be issued to the original payment method within 5–10 business days.
Damaged or Incorrect Items
- If you receive a damaged or wrong product, contact us within 48 hours of delivery for resolution.