Shipping Policy

Shipping Policy – Cloud Brand

At Cloud Brand, we aim to process and ship all orders as quickly and efficiently as possible.

Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed the next business day.

Shipping Time

• Standard shipping usually takes 3–7 business days depending on your location.
• Delivery times may vary due to carrier delays, weather conditions, or peak seasons.

Tracking Information

• Once your order is shipped, you will receive a tracking number via email.

Shipping Restrictions

• We currently ship only to regions where hemp-derived products are legally permitted.
• It is the customer’s responsibility to ensure compliance with local laws.

Lost or Delayed Packages

• Cloud Brand is not responsible for delays caused by carriers once the order has shipped.
• If your package is lost, please contact us so we can assist with filing a claim.