Warranty Policy
Warranty Policy – Cloud Brand
We stand behind the quality of our products.
Product Quality Guarantee
- All products are inspected before shipment to ensure quality and consistency.
- If you receive a defective or incorrect product, we will replace it or issue a refund.
What Is Covered
- Manufacturing defects
- Incorrect item shipped
- Damaged product upon arrival
What Is Not Covered
- Normal product variations (color, aroma, texture)
- Damage caused after delivery
- Improper storage or handling by customer
Claim Process
- Contact support within 48 hours of receiving your order
- Provide order number and clear photos of the issue
- Our team will review and respond within 1–3 business days